Terms of Service and No-Refund Policy

Version 2026-11-05. Last updated November 5, 2026.

All sales are final. Credits are not refundable, for any reason, once you buy them. Credits are added to the account the moment your payment goes through. That is the delivery of what you bought.

These terms are an agreement between you and T Low Development ("we", "us"), which runs Prisoner's Buddy (the "Service"). By buying credits, making an account, or using the Service, you agree to these terms. If you don't agree, don't buy credits or use the Service.

1. Who this applies to

Sponsors are the people who make an account and pay for credits on this website.
Callers are the people who call the Service by phone and use the account, including people calling from a jail, prison or other correctional facility.

2. What you are buying

You are buying prepaid credits for time on an automated phone service. Calls are billed at the rate posted on this website, currently 15 cents per minute, charged at the start of every minute. Credits are added to the account right away when the payment completes. Phone charges from the facility or its phone company are separate and are not ours.

3. No refunds

Every purchase is final. We do not give refunds, partial refunds, money back to your card or PayPal, or cash for any reason, including:

credits that are never used, or only partly used
credits added to the account number and last name you entered and confirmed
the caller being moved, transferred, released, put in segregation, or losing phone privileges
a facility or its phone company blocking, limiting or charging for calls to our number
dropped calls, bad connections or outages, whoever causes them
the caller not liking the answers, or the Service misunderstanding them
an account suspended or closed for breaking these terms
changing your mind

Credits have no cash value. They can't be withdrawn, sold or exchanged. If credits ever end up on the wrong account, we may choose to move any unused credits for you. That is not a refund and we don't promise it.

4. Chargebacks and payment disputes

By paying, you agree not to open a dispute, claim or chargeback with PayPal, your bank or your card company for credits that were delivered as described here. Before you buy, you confirm the account and check a box saying all credits are non-refundable and that you agree to these terms. We keep a record of every purchase: what you typed, the exact line you checked, the version of these terms, the time, your IP address, the PayPal transaction ID, and the calls that used the credits.

If you open a dispute or chargeback:

we send that record to PayPal or your bank as proof
the account is suspended right away and any remaining balance is forfeited
your email, the account and the payment method may be barred from the Service
if the dispute was false, we may collect the disputed amount and our fees as far as the law allows, and may report the fraud

If you believe someone used your card or PayPal without permission, contact us first at tlowdevelopment@gmail.com.

5. Accounts and passcodes

Each account has one sponsor login (an email and password), and each email can have one account. Keep your password private. The caller's starting passcode is shown once when the account is made. The caller picks their own passcode on the first call, and we can't show it to anyone. A sponsor can reset it to a new random passcode from My Account. After too many wrong passcodes or passwords, the account or login is locked for a while. Anything done after someone signs in with the right information is treated as done by the account holder.

6. What the Service is, and what it isn't

The Service is an automated voice assistant. It can mishear people and can be wrong. Answers come from public sources and may be out of date.
Nothing from the Service is legal, medical or financial advice. The Service is not a lawyer.
The Service never contacts anyone outside, never passes messages between anyone, and never forwards calls or sets up three-way calls.
Facility calls are usually recorded and monitored by the facility. Don't say anything on a call you wouldn't want the facility to hear.

7. Facility rules

Facilities and the laws where they are can limit what people in custody may do. Following the facility's rules is the caller's responsibility. We are not responsible for any discipline or other result from using the Service, and a facility limiting or blocking the Service is not a reason for a refund.

8. Rules for using the Service

Don't use the Service to threaten or harass anyone, to plan or help with a crime, or to break the law or facility rules. We may suspend or close an account that does, without notice, and any balance is forfeited.

9. Closing accounts

We may close an account that breaks these terms. Accounts with no calls for 3 years may be closed. Any unused balance is forfeited when an account is closed.

10. Privacy

We keep what the Service needs to run and to protect against fraud: the sponsor's email and a scrambled copy of their password, the caller's name, account balance and usage, purchase records (including IP addresses), and call transcripts and logs. We use outside companies to run the Service, including PayPal for payments and providers for phone service, speech recognition, AI answers and voice. We never sell your information. We share it only when the law requires, or as proof in a payment dispute.

11. No warranty and limit of liability

The Service is provided "as is". We don't promise it will always be available, error-free or accurate. As far as the law allows, our total liability for anything related to the Service is limited to the amount you paid us in the 3 months before the claim.

12. Changes

We may update these terms and will post the new version here. Each purchase is covered by the version in place when you made it. Using the Service after a change means you accept the new version.

13. Governing law

These terms are governed by the laws of the State of Minnesota.

14. Contact

T Low Development
tlowdevelopment@gmail.com
Contact form